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Intake and Assessment Q&A with Gale Jugan

All your questions answered!


Are you or a loved one interested in one of the employment programs at the OTC? It’s not as complicated as you may think. We sat down with Gale Jugan, the OTC’s Vocational Evaluator, to help break down the intake and assessment process for new clients.

  1. What requirements are needed to qualify for an OTC employment program?

The first requirement is documentation of a disability. You must bring in paperwork from a doctor, school, or the New Jersey Division of Vocational Rehabilitation Services (DVRS) that officially states you or your loved one has a disability.

  1. Is a DVRS referral required to work at the OTC?

A DVRS referral is only required to work at our benchwork assembly program. We can assist with that process. Since the DVRS does not consider benchwork assembly to be integrated employment, clients must try to hold a job at least three times in an integrated workplace before being referred. Integrated employment refers to jobs held by people with disabilities in typical workplace settings in which:

  • The majority of employees are not persons with disabilities
  • Employees earn at least minimum wage
  • Employees are paid directly by the employer
  1. Why is a background check needed?

By law, background checks are performed at the local, state, and federal levels during the intake process. Because the OTC works with many different companies, there can be strict guidelines for specific programs.

  1. Can you accommodate a restriction of hours worked because of SSI/SSD?

Working hours vary from program to program at the OTC.  For instance, benchwork assembly clients work from 9 a.m.-3 p.m. Clients doing work in the Government Contracts Division typically work from 9 a.m.-4 p.m. Although the OTC tries to accommodate flexible schedules, some program hours are fixed.

  1. How long is the assessment and does one get paid?

Most program assessments last one full, unpaid work day. The benchwork assembly assessment is a six-week process where the potential client is monitored for production levels.

  1. Do you expect a potential client to know how to do the job during the assessment?

Assessments are not done to see if the potential clients know how to do the job. We are a training center after all. Assessments look at the soft skills one has, such as:

  • Following directions
  • Interactions with coworkers
  • Working with a supervisor
  1. Are you able to accommodate someone interested in doing something specific?

We would recommend contacting DVRS for supported employment opportunities specific to a job interest. Although the OTC does offer supported employment, those opportunities are available through .

  1. Will there be enough supervision and support after work begins?

All of our clients are assigned vocational case managers that offer them support during employment. Additionally, in the benchwork facility, we have “line of sight” job coaches supervising clients at a 12:1 ratio.


If you have any additional questions about our employment programs, don’t hesitate to ask! The OTC can be reached at 609-267-6677.